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Naval Sea Systems Command Seaport-e
SSI's Approach to Quality
Continual service improvement is the key to maximizing quality. In order to achieve continual improvement, SSI monitors its processes and measures them against pre-determined criteria. This level of involvement requires a certain operational environment to ensure success, which includes the following:
a. Standard Operating Procedures (SOPs) that emphasize quality.
Initial Product Quality. This involves "Initial Defect Removal" and doing the job right the first time to avoid the higher cost of fixing mistakes. It may even involve something as simple as accurately inspecting products, comparing products to stated requirements, conducting automated testing, etc. It also involves "Initial Defect Prevention," or simplifying complexity to reduce the tendency for human error.
Continual Process Improvement. SSI avoids doing things the way they have always been done and is committed to a program of continually looking for a better way, a way that provides better value to the customer. This is a way of life integrated into all processes.
Formally Documented Task Procedures. All key SOPs will be formally documented to eliminate the guesswork. This takes more time initially, but results in improved productivity and considerable time savings after the initial investment.
b. Sound management, which is critical to attracting and keeping competent technical and support employees.
In addition to tested and documented corporate and operational processes and in keeping with a flat organization, SSI minimizes the number of supervisors and/or lead personnel that any one person has, thus reducing the amount of communications required and, again, resulting in higher productivity.
c. Competent Technical Staff well matched to the job requirements.
The technical staff will be specifically tailored to the job requirements, so that they are prepared to perform their work in a competent and professional manner. This is the most productive situation and also provides the best value to the customer.
d. Competent Support Staff with the proper mix of capabilities.
Highly qualified specialists will be provided in several areas as needed, including program management, engineering, maintenance support, testing, software development, analysis, systems administration, configuration management, logistics, and documentation. The proper mix of these specialists will result in a very productive managerial and technical staff.
e. Automated Tools and Processes.
This includes an appropriate mix of computers, peripherals, and associated software, as well as specialized automated processes designed to increase productivity
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