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Hardware Installation Technician II

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Job Code: 2022-024

Location: Chantilly, VA

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DUTIES AND RESPONSIBILITIES:

  • Perform installation, and support of new Windows based computer systems.

  • Install Image and software on laptops and workstation

  • Prepare the computers for deployments and support the deployment activities

  • Assist with the installation and support of computer systems and peripherals. Coordinates with Management for inventory, hardware orders, equipment movement, and shipping needs.

  • Assist in assuring that work products comply with established deliverable guidelines including format and content.

  • Assist in the development of documentation based on the customer's processes.

  • Travel to customer sites and perform deployment activities to include, site surveys, installs hardware, install software, remove hardware, check hardware for shipment etc.

  • Conduct site surveys for new sites and or updates to existing sites.

  • Provide recommendations on upgrades to site and workflow.

  • Work with customer to assist in the elicitation of business requirements.

  • Other duties as assigned.

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REQUIRED SKILLS AND QUALIFICATIONS:

  • 5 years of experience in Information Technology.

  • Excellent written and verbal communication skills.

  • Demonstrated initiative, sound judgment, effective decision-making

  • Experience in Customer Service

  • Requires skill with MS Word, Outlook, Excel, and PowerPoint

  • Must have active interim Secret clearance or above

  • Must be able to travel at least 25%

  • Must be able to type

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SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services. SSI offers a generous array of benefits including: Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. SSI employees receive 24 paid days off in the first year on board. We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law.

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